Personalised care and the NHS Long Term Plan

A young family laughing together

For many people, their needs arise from circumstances beyond the purely medical, and they need support to connect to the care and support options available in their communities.

The NHS Comprehensive Model of Personalised Care, has been developed in partnership with over 50 stakeholder groups, and is now being implemented across a third of England.

It brings together six different parts of the health system based on a growing evidence base of what has worked in shared decision making; personalised care and support planning; enabling choice; social prescribing and community based support; and personal health budgets and integrated personal budgets.

To deliver more personalised care, the NHS Long Term Plan will:

  • Roll out the NHS Comprehensive model of Personalised Care, so that 2.5 million people can have choice and control over support for their mental and physical health.
  • Ensure up to 200,000 people benefit from a personal health budget by 2023/24, so they can control their own care, improve their life experiences and achieve better value for money.
  • Put in place over 1,000 social prescribing link workers by the end of 2020/21, rising further by 2023/24, with the aim that over 900,000 people are connected to wider community services that can help improve health and well-being.
  • Roll out training to help staff identify and support people in the last year of their life, to jointly develop a personalised and proactive care plan which reduces avoidable hospital admissions and more people able to die in a place of their choosing.

Case study

Dylan, 19, has cerebral palsy and uses a wheelchair for his mobility. He is determined to live independently and has just begun university.

Through a new personal wheelchair budget, Dylan was able to specify additional features on a new powered wheelchair, meaning he can live independently for the first time.

His new chair allows him to make small but significant changes that have positive benefits for him, such as showering independently and recharging his chair.

By using this flexible funding across health and social care, Dylan is better able to meet his mobility needs and his wider health and wellbeing needs.

It also provides critical savings for the system – not requiring a daily carer saves around £13,000 over three years.

Find out more through our case studies and films about how personalised care across the NHS is changing and developing to better meet people’s needs.

Find out more

See what the NHS Long Term Plan has to say about personalised care.